1. General Information:
Jursons SIA liability for loss, damage and delay is limited by the CMR convention and the current Incoterm policy. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and inform on approximate dispatch time.
2. Delivery Location:
Items offered on our website are available for delivery worldwide.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 20 business days (not including Saturdays, Sundays and other Holidays) of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Saturdays and Sundays and other Holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs:
Shipping costs are based on the weight of your order and the total size of the package. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once the delivery address has been filled, shipping charges will be displayed at the checkout page.
Free shipping is available only for purchases in STANDpage.com. Free shipping does not apply for discounted goods. Free shipping does not include any local taxes, import fees, and/or customs fees or any other additional fees shipping company may apply to deliver to specific locations.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any additional charges on confirming your order via e-mail.
STANDpage.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damaged Items in Transport:
The deadline for customers to submit a claim for damaged or lost items based on Incoterm rules is 14 days after delivery. If possible, do not accept damaged goods from the carrier. If possible, issue a direct claim to the carrier upon delivery.
If the damage is discovered after the items are delivered, please follow these steps:
- Take pictures of the damaged package (top and side views);
- Take pictures of the damaged product;
- Contact us at firstname.lastname@example.org and provide all available information on damage, including pictures.